Both tracking services open in a new tab. Enter your reference on the courier’s site for the latest available information.
A little help along the way.
Why hasn’t my tracking updated yet?
A tracking reference can be created before a parcel reaches the courier’s network. Updates depend on the first scan and the delivery service used. Check again later; if your expected delivery date has passed, contact us with your order number and tracking reference.
Why doesn’t my order number work?
Your WAC order number identifies your purchase with us. The courier needs its own tracking reference or shipment number, which you’ll find in your dispatch email. If you only have your order confirmation, check for a separate dispatch message.
My parcel says delivered, but I can’t find it.
Check any delivery photo or safe-place information, then ask other household members or neighbours who may have accepted it. If it’s still missing, email us with your order number and tracking reference and we’ll help investigate.
I chose collection from the shop. Can I track it here?
Collection orders don’t have courier tracking. Follow the collection instructions in your order confirmation. If you need help, call the shop on 01305 777771.