Frequently Asked Questions

1. Eligibility for Returns To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it. The item must also be returned within 28 days from the date of purchase. 2. Returns Process Contact Us: Before returning any item, please contact us via phone or email. Wac@weymouthangling.com Tel: 01305777771 Provide Information: When contacting us, please provide your order number, the item(s) you wish to return, and the reason for the return. This will help us process your request more efficiently. Packaging: Please ensure that the item is securely packaged with the original packaging. Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure that we receive your returned item. 3. Refunds Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days. 4. Exchanges If you need to exchange an item for a different item, please contact our team. Exchanges are subject to product availability. 5. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as applicable. Please find the Returns form below this section click on the icon and fill out the information and send it to us with your return.

You can purchase your items online and pick them up at our street store or ship them directly to your doorstep. Shipping is free on orders over £100 (United Kingdom Only) Please note Rods and Long Items over £100 being shipped to Ireland, Jersey, Guernsey and Isle of man will incur a £25 postage cost, Smaller Parcels If Applicable will leave with royal mail 61cm Max length, if your order is over £200 Postage will be free. At the Secure Checkout page, you‘ll see the ordered item’s description, its price, and its estimated delivery time. Where available, you can also choose a faster delivery method on your order for an additional fee. Delivery times vary depending on your selected delivery address, availability of your items, and the time of the day you place your order. Any tracking information will be provided via email once the order has been packaged up We use DHL to ship Rods and items Eligible for next day delivery, Please note Orders on a DHL Next day delivery will arrive within two working days All other items are sent via Royal Mail, Which can take 2-10 Working Days Due the varying nature of international postage, we ask any rods being sent out beyond the UK for the customer to message us for a tailored quote

Our shopping cart is totaly secure and is held on a secure server. Card payments are taken by our secure payments provider, Lightspeed Payments. This system is in-line with the latest best practise and your card details are not submited to, or held by, Weymouth Angling Centre. We also accept payment through PayPal and Laybuy. *Please note payment by Laybuy is handled separately and not handled by us, so any decision is based on your credit rating by Laybuy and not us in store.

At Weymouth Angling we endeavor to process and dispatch your orders as quickly as possible and orders placed before 12 noon are normally dispatched the same day. Items sent With DHL Courier should be with you the within two Working after ordering. Please refer to your Tracking number sent via email to track any order. This is easier than calling us, as we operate a very busy store and not all calls can be answered straight away. On extreme occasions orders can take longer due to adverse weather, strikes or other extreme circumstances. We do apologize if any order arrives late, please note this is out of our hands. For an item to be classed as missing it must be 10 working days before we can put a claim in.

All orders include UK VAT at 20%.

Most of our products come with a full manufacturer’s warranty against manufacturing defect, normally for 12 months from the date of purchase. Please note this warranty only covers faults caused by manufacturing defect and will not cover any faults which are a result of neglect, misuse, modification or general wear and tear. If a product becomes faulty during use please contact us and we will advise you how to make a warranty claim. (This does not affect your statutory rights).

Most Fishing rods are not meant to be forced together, spigots are designed to wear overtime. If a rod becomes stuck by it being forced together, this will be classed as negligence and no refunds will be given.

Privacy Policy Our Commitment to you At Weymouth Angling Centre we value your privacy and the security of your data is extremely important to us whether you shop with us online or call us to purchase products. This policy sets out where and how we collect your personal information and how it will be used, as well as your rights over any personal information we hold about you. If you shop online, your use of this website is governed by our terms and conditions. Please ensure you have read and understood them in addition to this policy. Our promise to you We respect, and are committed to protecting your privacy and will always process your personal information in accordance with GDPR and any other relevant legislation. We will not sell any information that identifies you to any other organisations without your consent and any information you give to Weymouth Angling Centre will be held with the utmost care and security. Information we collect from you and how we use this information Information that you provide to us such as your name, address, telephone number, email address and payment card details. Information about the products and services you purchase from us. Information such as your computer’s IP address and anonymous information collected from cookies* when you are browsing our website. Information from other sources like credit reference agencies, the DVLA, social media providers, marketing and research companies, as well as information that is publicly available. This information is crucial in fulfilling our commitment to you to process your order or service requirement. Help us ensure the orders placed are not fraudulent, protecting all parties. Review sales and trends to improve our product range and service to you. To support swift resolution of any enquiries from the customer. *Cookies Like most websites, Weymouth Angling Centre use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. The cookies stored on your computer or other device when you access our websites are designed on behalf of Weymouth Angling Centre and are necessary to enable you to a make purchases on our website. If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. If you choose to disable cookies this will affect the way in which the website works. What effect depends on which cookies you disable but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our site. If you disable all cookies, you will be unable to complete a purchase on our site.